0203 8840048 [email protected]

Privacy Policy

How Prestige Secure Services Ltd looks after your personal data.

Last updated: 04 July 2026

Prestige Secure Services Ltd ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This policy explains how we collect and use personal data when you visit our website, prestigesecureservices.com, or contact us through it.

1. Who We Are

Prestige Secure Services Ltd is registered in England and Wales, company number 12428455, VAT number 427928659, registered address 61 Cranbrook Road, Suite 9, 2nd Floor, Cranbrook House, Ilford, Essex, IG1 4PG. We are the data controller responsible for your personal data.

2. The Personal Data We Collect

When you use our contact form, we collect:

  • Your name
  • Your email address
  • Your phone number (if you choose to provide it)
  • The service you are enquiring about
  • The message you send us

We do not collect any special category data (such as health, racial/ethnic origin, or religious belief information), and we do not knowingly collect data from children.

We also collect limited technical/analytics data automatically via cookies when you browse our site — see our Cookie Policy for details.

3. How We Use Your Personal Data

We only use your personal data where the law allows us to, specifically to:

  • Respond to your enquiry and provide you with information about our security services (legitimate interest in running our business and answering enquiries you have made)
  • Prepare quotes and, where you go on to instruct us, enter into and perform a contract with you (performance of a contract)
  • Comply with our legal and regulatory obligations, for example under SIA licensing requirements (legal obligation)
  • Understand how visitors use our website so we can improve it, using Google Analytics (based on your cookie consent — see our Cookie Policy)

We do not use your data for automated decision-making or profiling, and we do not sell your personal data to third parties.

4. Who We Share Your Data With

We may share your personal data with:

  • Staff and subcontractors who need it to respond to your enquiry or deliver our services
  • Service providers who support our website and email, such as our web hosting provider and Google (Google Analytics), acting on our instructions
  • Regulators, law enforcement, or other authorities where we are required to by law

We require every third party we work with to keep your data secure and to use it only for the purposes we've agreed.

5. International Transfers

Some of our third-party service providers, such as Google Analytics, may process data on servers located outside the UK, including in the United States. Where this happens, we rely on appropriate safeguards recognised under UK data protection law, such as Standard Contractual Clauses, to ensure your data remains protected.

6. Data Security

We have put in place appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. Access to your data is limited to those who need it to carry out their role.

7. Data Retention

We only keep your personal data for as long as necessary to respond to your enquiry, deliver any contract you have with us, and meet our legal, accounting, or regulatory requirements. Enquiry data that does not turn into a client relationship is typically retained for no longer than 12 months before being deleted.

8. Your Rights

Under UK GDPR, you have the right to:

  • Ask us for a copy of the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to erase your data where there is no good reason for us to keep it
  • Object to, or ask us to restrict, how we process your data
  • Ask us to transfer your data to another organisation (data portability)
  • Withdraw consent at any time, where we are relying on consent (for example, cookies)

To exercise any of these rights, please contact us. There is no charge for making a request, and we aim to respond within one month.

9. Complaints

If you're unhappy with how we've handled your personal data, please contact us first so we can try to resolve it. You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), on 0303 123 1113, or at Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.

10. Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

11. Contact Us

If you have any questions about this policy or how we handle your personal data, please get in touch: